How to Improve Patient Flow During the Pandemic

With the ongoing pandemic, life in 2020 has been quite different for everyone. Nowhere have there been bigger changes than in the healthcare industry. Both in direct response to the COVID-19 virus and the ripple effect it has had throughout the industry, things have changed in many ways permanently. Many of the changes that will stay with us are in the area of patient flow through our health system. There have been a number of dynamic shifts in how healthcare does business that the industry would do well to embrace to maximize positive patient interactions.

Turn to Technology

Technology has been a big part of healthcare for quite a while, but the pandemic foisted some big changes on providers overnight. Suddenly telehealth and a virtual plethora of other communication tools became standard operating practice. Allowing patients to receive medical care from the comfort of their couch was a necessity in 2020, with hospitals and doctors' offices struggling to keep up with demand yet still find a way to keep as many people safe as possible.


While telehealth exploded on the scene this year, it was really a coming out party for a practice that some modern facilities have adopted over the last couple years. Up to now it has mostly been utilized for routine appointments, but as it becomes more the norm many hospitals are employing it to help relieve emergency room bottlenecks.

Communication Norms

One of the innovations that many healthcare professionals see great potential in is the use of texting to communicate with their patients. Appointment reminders, payment info and feedback requests have made good use of the communication capability, but texting has come up short in terms of providing a tool that meets HIPAA compliancy for security.


For many practices in the industry, that has led to the development of similar communication tools that involve multiple authentication steps.

Maintaining Proactive Momentum

While the pandemic caught most in healthcare flat-footed, it has served to teach an important lesson. Innovation has provided the tools to help doctors provide the safest, most inclusive healthcare they can under present operating conditions. The lessons learned over the last year will continue to serve the healthcare field as they seek to care for us in 2021 and beyond.

Patient DM

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The Platform That Grows Your Medical Practice. Help your practice get found, chosen, connected, booked, and paid with less effort from your office staff.

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How to Improve Patient Flow During the Pandemic

With the ongoing pandemic, life in 2020 has been quite different for everyone. Nowhere have there been bigger changes than in the healthcare industry. Both in direct response to the COVID-19 virus and the ripple effect it has had throughout the industry, things have changed in many ways permanently. Many of the changes that will stay with us are in the area of patient flow through our health system. There have been a number of dynamic shifts in how healthcare does business that the industry would do well to embrace to maximize positive patient interactions.

Turn to Technology

Technology has been a big part of healthcare for quite a while, but the pandemic foisted some big changes on providers overnight. Suddenly telehealth and a virtual plethora of other communication tools became standard operating practice. Allowing patients to receive medical care from the comfort of their couch was a necessity in 2020, with hospitals and doctors' offices struggling to keep up with demand yet still find a way to keep as many people safe as possible.


While telehealth exploded on the scene this year, it was really a coming out party for a practice that some modern facilities have adopted over the last couple years. Up to now it has mostly been utilized for routine appointments, but as it becomes more the norm many hospitals are employing it to help relieve emergency room bottlenecks.

Communication Norms

One of the innovations that many healthcare professionals see great potential in is the use of texting to communicate with their patients. Appointment reminders, payment info and feedback requests have made good use of the communication capability, but texting has come up short in terms of providing a tool that meets HIPAA compliancy for security.


For many practices in the industry, that has led to the development of similar communication tools that involve multiple authentication steps.

Maintaining Proactive Momentum

While the pandemic caught most in healthcare flat-footed, it has served to teach an important lesson. Innovation has provided the tools to help doctors provide the safest, most inclusive healthcare they can under present operating conditions. The lessons learned over the last year will continue to serve the healthcare field as they seek to care for us in 2021 and beyond.

Patient DM

Software

The Platform That Grows Your Medical Practice. Help your practice get found, chosen, connected, booked, and paid with less effort from your office staff.

Watch the Demo

Complete this form to watch a demo on the next page.

About Us

We're passionate about helping your practice get found and chosen by patients. We know how hard it is to run a medical office staff so our platform can help you with everything from booking appointments to collecting payments.

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478-215-6222

About Us

We're passionate about helping your practice get found and chosen by patients. We know how hard it is to run a medical office staff so our platform can help you with everything from booking appointments to collecting payments.

Contact Information

1041 Sherwood Drive Athens GA 30677

478-215-6222

Copyright Patient DM 2021 - All Rights Reserved

We’re on a mission to build a better patient experience through technology

Copyright Patient DM 2021 - All Rights Reserved

We’re on a mission to build a better patient experience through technology